Resolve player disputes for patrons to ensure resolution, brand loyalty and positive public relations.Greet all players and act as a Spotlight and Tortoise Rock Casino information center by answering player inquiries concerning casino promotions, live entertainment and special events.
Provide outstanding customer service to guests and all other employees by exceeding our mission statement.Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
